At NauticalMart, we understand that sometimes you may need to cancel an order. We aim to make the cancellation process simple and transparent.
Customers may request cancellation of an order before the order has been processed or shipped.
To request a cancellation, please contact our customer support team as soon as possible after placing the order. Please provide your:
Order number
Name used for the order
Registered email address
Reason for cancellation, if applicable
Once an order has been shipped or handed over to the shipping carrier, it may no longer be possible to cancel the order.
Orders that have already been shipped generally cannot be cancelled through the normal cancellation process.
If you no longer require the product after shipment, you may be able to request a return in accordance with our Return & Refund Policy.
NauticalMart reserves the right to cancel an order in certain circumstances, including but not limited to:
Product availability issues
Incorrect or incomplete product information
Pricing or technical errors on the website
Suspected fraudulent or unauthorized transactions
Shipping restrictions
Incorrect or incomplete customer information
Circumstances beyond our reasonable control
If we cancel an order after payment has been received, the applicable refund will be processed according to our Refund Policy.
If a cancellation is approved and payment has already been made, the refund will be processed to the original payment method, subject to the applicable payment provider and banking procedures.
The time taken for the refund to appear in your account may vary depending on your bank, card issuer, or payment service provider.
Once an order has entered the processing, packing, or shipping stage, cancellation may not be possible.
In such cases, customers may refer to our Return & Refund Policy for information about eligible returns and refunds.
For cancellation requests, please contact us using the contact details provided on our Contact Us page.
Please include your order number and the email address or phone number associated with the order so that we can process your request efficiently.
NauticalMart reserves the right to update or modify this Cancellation Policy at any time. Any changes will be published on this page with the updated revision date.
If you have any questions regarding order cancellation, please contact the NauticalMart customer support team through our Contact Us page.
NauticalMart Team